Privacy Policy

1. Introduction

This Privacy Policy applies to Family&Flats and explains how we handle personal information received through our website, inquiry forms, WhatsApp conversations, phone calls, emails and property service interactions.

This policy is a privacy notice. It does not by itself create consent. Where consent is required for a particular use of personal data, Family&Flats will seek that consent separately and provide a way to withdraw it where applicable.

Family&Flats is a Gurugram-based real estate advisory business operating familyandflats.com. Privacy and grievance requests may be sent to admin@familyandflats.com or made using the contact details in Section 12 below.

2. Information We Collect

We may collect personal data that you provide, data generated when you use our services, and limited data made available by platforms you choose to connect with us through. Depending on the interaction, this may include:

• Name, phone number, email address, WhatsApp number and contact preferences.
• Property preferences such as project, location, budget, BHK, sale, purchase or lease requirement.
• Property details submitted by owners, clients, agents, employees or field team members.
• Photos, videos, property location, documents and other materials shared for listing, verification, advisory or service purposes.
• Account and authentication information used for Family&Flats website or portal access, including information received through Google sign-in where you choose to use it.
• WhatsApp Business / Meta communications data actually processed by us, such as your phone number, profile or display information made available to us, message content, timestamps, delivery status and related messaging metadata.
• Website and device information such as page visits, browser type, device type, approximate technical location derived from IP address, cookies and analytics identifiers where used.

3. How We Use Your Information

We use collected information to:

• Respond to property inquiries and service requests.
• Share suitable sale, lease or project options.
• Verify, publish, update or manage property listings.
• Coordinate property visits, documentation and advisory support.
• Operate website accounts, Google sign-in and role-based customer, employee or service portals where applicable.
• Send, receive and manage service-related communications through WhatsApp Business / Meta and other communication channels.
• Improve our website, internal systems, communication and customer experience.
• Maintain records for operational, security, fraud-prevention, legal and service-related purposes.

4. Information Sharing

We do not sell personal information. We may share only the information reasonably required for the relevant purpose with Family&Flats team members and with categories of service providers such as website and cloud hosting providers, authentication providers, analytics providers, email and communications providers, WhatsApp/Meta messaging services, operational technology providers, consultants and professional advisers.

Where necessary to provide a requested real estate service, relevant information may also be shared with property owners, prospective buyers or tenants, developers, channel partners or other transaction participants. We may disclose information where required by law, legal process or regulatory authority, or where reasonably necessary to protect legal rights, safety or property.

Third-party providers process information under their own terms and privacy practices as applicable. We aim to limit disclosures to what is reasonably necessary for the stated purpose.

5. Cookies, Tracking & Analytics

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improve performance and enhance user experience. You can control cookies through your browser settings.

6. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and transaction records, to resolve disputes, to enforce agreements, or to meet legal, regulatory, accounting and security requirements. Retention periods can differ by record type.

• Inquiry and communication records may be retained while a requirement is active and for a reasonable follow-up and record-keeping period afterwards.
• Property listing materials may be retained while the listing or related service is active and for a reasonable archival period afterwards.
• WhatsApp, email and support communications may be retained where needed for service continuity, dispute handling, audit or legal purposes.
• Records that must be retained by law or are needed for the establishment, exercise or defence of legal claims may be kept for the applicable period.

When data is no longer reasonably required, we aim to delete it, anonymise it, or restrict further use as appropriate.

8. Children

Family&Flats real estate services are intended for adults and we do not knowingly seek to create service relationships directly with children. If personal data relating to a person under 18 is required for a legitimate property or family transaction, it should be provided by or with the involvement of a parent or lawful guardian, and any consent required by applicable law should be provided in the legally required manner.

9. Your Rights & Choices

Subject to applicable law and verification of the requester, you may contact us to:

• Ask what personal data about you is being processed by Family&Flats.
• Request correction, completion or updating of inaccurate or incomplete personal data.
• Request deletion or erasure of personal data that is no longer required, subject to lawful retention obligations and other permitted grounds.
• Withdraw consent where processing is based on consent, without affecting processing already lawfully carried out before withdrawal.
• Opt out of non-essential promotional communications.
• Raise a privacy or grievance request using the contact details below.

For deletion requests, please use our Data Deletion Request page or email admin@familyandflats.com with the subject “Data Deletion Request”. We may ask for reasonable information to verify identity and identify the relevant records. We will confirm the outcome of the request and explain if any information must be retained for a lawful reason.

10. Third-Party Links & Platforms

Our website and services may link to or use third-party websites, maps, social platforms, authentication providers, messaging services or other tools. Their handling of personal data is governed by their own privacy terms and practices where they act independently of Family&Flats.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or privacy practices. The current version will be posted on this page with a revised effective date.

12. Privacy & Grievance Contact

For privacy questions, access or correction requests, consent withdrawal, deletion requests or grievances, contact Family&Flats:

• Email: admin@familyandflats.com
• Phone: +91 9899 273 673
• Location: Gurugram, Haryana, India