How to submit a deletion request
Send your request to admin@familyandflats.com with the subject Data Deletion Request.
Include the email address, phone/WhatsApp number, account, inquiry, listing reference or other information that helps us identify the records you want reviewed.
To protect users from unauthorized deletion, we may ask for limited additional information to verify that the request relates to you or that you are legally authorized to make it.
We will review the request, delete or restrict eligible data, and confirm the outcome. If information must be retained for a lawful, regulatory, security, accounting, dispute-resolution or legal-claims purpose, we will explain that limitation where appropriate.
Data this may cover
- Website inquiry and contact-form information.
- Family&Flats account or portal profile information.
- Google sign-in information received by Family&Flats.
- WhatsApp Business / Meta message and messaging metadata processed by us.
- Property submissions, photos, documents or listing materials linked to you.
- Marketing preferences and non-essential communication records.
What may not be deleted immediately
Some records may need to be retained where deletion would conflict with a legal obligation, fraud or security controls, accounting or transaction records, an unresolved dispute, or the establishment, exercise or defence of legal claims.
Where possible, data no longer needed for active service will be deleted, anonymised or restricted from further use.
Meta / WhatsApp users
If your request concerns information processed through Family&Flats' WhatsApp Business or Meta integrations, use the same deletion process above. Please include the phone number used for the WhatsApp interaction and, if relevant, the approximate date or context of the conversation so we can locate the correct records.
Privacy contact
Family&Flats
Gurugram, Haryana, India
Email: admin@familyandflats.com
Phone: +91 9899 273 673
Effective date: 29 September 2026. This page should be read together with the Family&Flats Privacy Policy.